Privacy Policy

Keyra Health LLC (“Keyra,” “we,” “us,” or “our”), a New Jersey limited liability company, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit keyrahealth.com (the “Site”) or submit an early-access interest form.

Keyra is a coordination platform operated by Keyra Health LLC. We help interested individuals connect with independent licensed clinicians and authorized compounding pharmacies through third-party partners. Keyra Health LLC itself does not provide medical care, prescribe medication, or operate as a pharmacy.

1. Information We Collect

Information you provide to us

When you complete our early-access interest form, we may collect:

• First name
• Email address
• Phone number (optional)
• State of residence
• High-level preferences regarding wellness interests (for example: energy, recovery, or overall balance)
• General information about prior exploration of wellness approaches and preferred timeline

We intentionally limit the interest form to non-clinical, high-level questions. We do not collect detailed medical history, diagnoses, symptoms, medications, lab results, or other Protected Health Information (PHI) through this form.

Information collected automatically

When you visit the Site, we may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website

We may use cookies, pixels, or similar technologies for analytics and to understand how the Site is used.

2. How We Use Your Information

We use the information we collect to:

• Add you to our early-access / interest list
• Contact you regarding limited access opportunities
• Respond to your inquiries
• Understand general interest trends and improve our Site and communications
• Comply with applicable legal obligations
• Protect the security and integrity of our services

3. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

• Service providers — with trusted vendors who help us operate the Site, manage forms, send communications, or analyze usage (for example, form processing or email tools), only as needed to perform those services.
• Clinical infrastructure partners — if and when you later choose to proceed with clinician review, relevant information may be shared with independent licensed clinicians or platform partners solely for the purpose of providing coordinated access.
• Legal requirements — if required by law, regulation, legal process, or governmental request.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

4. Data Retention

We retain interest-form information for as long as needed to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. You may request deletion of your information as described below.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, please contact us using the information in the “Contact Us” section below. We will respond to verifiable requests in accordance with applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in those emails or by contacting us.

6. Notice to California Residents (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information from consumers who submit our interest form or visit the Site:

• Identifiers — such as name, email address, phone number, and IP address
• Internet or other electronic network activity — such as browsing history on our Site and interactions with our pages
• Geolocation data — such as state of residence
• Inferences — limited inferences drawn from the preferences you select on the interest form (for example, interest in energy or recovery support)

We do not collect sensitive personal information (as defined under CPRA) through the interest form, such as precise geolocation, racial or ethnic origin, or health information.

Business or Commercial Purposes for Collection

We collect this information for the purposes described in Section 2 of this Privacy Policy (primarily to manage the early-access interest list, communicate with you, and improve the Site).

Sale or Sharing of Personal Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

Your California Rights

California residents have the right to:

• Know / Access — request the categories and specific pieces of personal information we have collected about you
• Delete — request deletion of personal information we have collected from you (subject to certain exceptions)
• Correct — request correction of inaccurate personal information
• Opt-out of sale or sharing — we do not sell or share personal information, so this right is not currently applicable
• Limit use of sensitive personal information — we do not collect sensitive personal information through the interest form
• Non-discrimination — we will not discriminate against you for exercising any of your CCPA/CPRA rights

How to Submit a Request

To exercise your California privacy rights, please contact us at:

Email: privacy@keyrahealth.com

We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf. We will respond to verifiable consumer requests within the timeframes required by law (generally 45 days, with a possible 45-day extension when reasonably necessary).

Metrics

If required by law, we will publish metrics regarding consumer requests in future updates to this Policy.

7. Other State Privacy Rights

Residents of certain other states (including but not limited to Virginia, Colorado, Connecticut, Utah, and others that have enacted comprehensive privacy laws) may have similar rights to access, correct, delete, or opt out of certain processing of their personal information. To exercise any such rights, please contact us at privacy@keyrahealth.com. We will process requests in accordance with applicable state law.

8. Children’s Privacy

The Site and interest form are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the Policy was last revised. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Keyra Health LLC
Email: privacy@keyrahealth.com
Website: keyrahealth.com

This Privacy Policy applies to the Keyra website and early-access interest form. If you later engage with independent licensed clinicians through our partner network, additional privacy notices specific to those clinical services may apply.